r9999's Privacy Policy
Protecting your personal information is our top priority. Read this policy to learn in detail how r9999 collects, uses, and stores your information.
Introduction and Scope
r9999 is a secure and reliable online gaming platform serving users in Bangladesh. We believe that protecting your privacy is our fundamental responsibility. This Privacy Policy has been prepared to clearly inform you what kind of information r9999 collects, why it is collected, how it is used and stored, and what steps we take to protect your information.
This Policy may be revised from time to time. For any significant changes, we will notify you by email or by displaying a notice on the platform. Continued use of the platform after changes have been made will be considered as your acceptance of the revised Policy.
What Information We Collect
1.1 Registration and Identity Information
When you create an account at r9999, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID number or passport number (for KYC verification)
- Address and district information
- Username and password (stored in encrypted form)
1.2 Financial Transaction Information
During deposits and withdrawals, we process the following financial information:
- bKash, Nagad, Rocket, or Upay account number
- Transaction amount, date, and reference number
- Deposit and withdrawal history
- Information on bonus and promotional benefit usage
Note: We do not store complete debit or credit card numbers.
1.3 Technical and Usage Information
The following information is automatically collected while you use the platform:
- IP address and device identification information
- Browser type and operating system
- Login time, session duration, and page visit information
- Cookie and local storage data
- Gaming activity and betting history
Purpose of Using Information
2.1 Service Delivery and Operation
r9999 primarily uses the collected information to provide you with the best possible gaming experience. This includes:
- Account creation and management
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Managing customer support services
- VIP program management
2.2 Security and Fraud Prevention
We use your information to ensure the security of your account and financial details:
- Detecting and preventing unauthorized access to accounts
- Identifying fraudulent transactions
- Enforcing policies related to multiple accounts
- Complying with anti-money laundering (AML) guidelines
2.3 Age Verification and Responsible Gaming
r9999 provides services only to individuals aged 21 or older. Your identity and age-related information is used to enforce this age limit and to apply responsible gaming policies.
2.4 Service Improvement and Communication
We analyze information to further improve your experience on the platform. Your contact information is also used to send important account-related notifications, transaction confirmations, and promotional updates.
Information Sharing and Third Parties
3.1 Sharing Information with Service Partners
For the purpose of operating our services, we may share limited information with certain trusted service partners, such as:
- Payment processing partners (bKash, Nagad, Rocket, Upay)
- KYC verification service providers
- Game software providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, Microgaming, NetEnt)
- Technical infrastructure and cloud service providers
These partners may only use the information for specified purposes and operate under strict confidentiality agreements.
3.2 Disclosure of Information for Legal Reasons
In the following circumstances, we may be legally required to disclose information:
- As part of a court order or valid legal process
- In response to a legitimate request from government authorities
- To assist in investigations of financial crime or fraud
- When necessary to protect r9999's legal rights
Data Storage and Security
4.1 Security Measures
r9999 follows the highest industry standards to protect your information. Our security measures include:
- SSL (Secure Socket Layer) encryption technology
- 256-bit AES data encryption
- Two-Factor Authentication
- Regular security audits and vulnerability testing
- Restricted access controls — only authorized staff can view data
- Firewall and intrusion detection systems
4.2 Data Retention Period
We retain information for as long as your account is active and for a defined period after account closure. Financial transaction records are kept for a set period as required by legal obligations. Once the required period has passed, data is securely deleted.
4.3 Response to a Data Breach
In the event of a security breach that may affect your personal information, we will notify you as soon as possible. Immediate technical measures will also be taken to minimize the extent of any harm.
Cookies and Tracking Technology
5.1 Use of Cookies
r9999 uses cookies to improve your browsing experience. We use the following types of cookies:
- Essential cookies: Required for the core functionality of the platform, such as managing login sessions
- Functional cookies: To remember your preferences and settings
- Analytics cookies: To review platform usage and improve our services
- Security cookies: To detect fraudulent activity
5.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the platform and you may not be able to log in.
Your Rights
Right to Access Information
You may request a copy of the personal information r9999 holds about you at any time. Contact our support team and we will provide the information in a timely manner.
Right to Correct Information
If any information stored in your account is incorrect or outdated, you may request a correction. After verifying your identity, the correction will be made as soon as possible.
Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations and fraud prevention requirements.
Right to Opt Out of Marketing Communications
You may request to stop receiving promotional emails or SMS at any time. This can be done through your account settings or by contacting the support team.
Protection of Minors
r9999 strictly provides services only to individuals aged 21 or older. We never knowingly collect personal information from minors. If we become aware that a minor has created an account, that account will be closed immediately and all collected information will be securely deleted.
If you become aware that a minor has registered at r9999, please inform us at [email protected].
International Data Transfer
Your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that data transfers are protected in accordance with applicable international privacy standards. Contractual safeguards are applied to ensure the highest level of security when transferring data to third countries.
Policy Changes and Contact
9.1 Policy Updates
r9999 reserves the right to revise this Privacy Policy from time to time. For any significant changes, we will publish a notice on the website and, where necessary, inform you at your registered email address. The "Last Updated" date at the top of the Policy always indicates the current version.
9.2 Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
We make every effort to respond to privacy-related requests. General requests are typically responded to within five to ten business days.
9.3 Related Policies
Alongside this Privacy Policy, we recommend reading our other policies:
- Terms and Conditions — detailed rules for using the platform
- Responsible Gaming — guidelines for safe and healthy gaming
- FAQ — frequently asked questions and answers