r9999 Responsible Gaming —
Your safety is our priority
r9999 believes gaming should be an enjoyable experience — never a burden. Use our safety tools and play with awareness.
For adults only
Why is responsible gaming important?
Online gaming and betting is a form of entertainment. However, in some cases it can become an addiction, which negatively affects personal and family life. On the r9999 platform, we always want you to enjoy yourself safely, mindfully, and within your limits.
Responsible gaming means not only protecting yourself — it also means fulfilling your responsibility to your family and society. r9999 provides various protective tools and support services for players in Bangladesh, so that gaming always remains enjoyable.
Recognise the warning signs
If you feel that gaming is getting out of your control, causing financial problems, or making you neglect your family and work — that is a warning signal. Seek help right now. r9999's 24/7 support team is always by your side.
Our protection tools
Deposit Limit
Set a maximum limit on your daily, weekly, or monthly deposits. At r9999, you can set your own spending limit so that no transactions go beyond your budget.
Time-Out Feature
Need a temporary break? Use the time-out option to pause your account for anywhere from 24 hours to 30 days. During this period, no betting or deposits will be possible.
Self-Exclusion
Choose self-exclusion for a longer break. Under this arrangement, your account will be completely closed for a set period and no promotional communications will be sent to you.
24/7 Support
If you have any concerns about gaming, contact our Bangla-speaking support team. Chat with us directly via live chat — any time, day or night.
Gaming History Review
View all your betting and gaming history at any time. Analyse your own patterns and decide to change habits if needed.
Minor Protection
r9999 strictly enforces a 21+ age limit. Age is verified when an account is opened. If there are minors in your household, keep your account secure using a PIN lock.
21+ Age Limit: Strict Policy
r9999 is an online gaming platform exclusively for individuals aged 21 and above. We believe it is our ethical responsibility to keep minors completely away from gaming.
- Age verification is mandatory at the time of account registration.
- Opening an account with false information is strictly prohibited and legally punishable.
- If someone is suspected to be underage, their account is suspended immediately.
- Parents and guardians are requested to keep their devices and login details secure.
- Contact support to report a suspected underage user.
5 Core Principles of Responsible Gaming
- See gaming as a source of fun, not a source of income.
- Set a budget in advance and do not try to chase your losses.
- Avoid betting when you are intoxicated or in an emotional state.
- Take regular breaks and spend time with family and friends.
- If problems arise, seek help quickly — do not hide it.
How to use the protection tools?
Log in to your account
Log in to your r9999 account and go to profile settings.
Open the "Responsible Gaming" menu
Find the "Responsible Gaming" section within settings.
Choose your preferred tool
Deposit limit, time-out, or self-exclusion — choose according to your needs.
Save your settings
Confirm the changes. Some settings take effect immediately, others within 24 hours.
Contact support if you need help
If you have any trouble using the tools or need direct assistance, send a message via 24/7 live chat. Our Bangla-speaking team is always ready.
Problem Gaming: Seeking help is a sign of strength
Gaming addiction is a real problem and acknowledging it is not a weakness. If you or someone you know experiences any of the signs below, seek help right away:
Warning signs
- Repeatedly betting to try to recover lost money.
- Taking loans or selling assets to fund gaming.
- Hiding gaming from family and friends.
- Unable to focus on work or studies.
- Trying to stop betting but failing to do so.
How to get help
- Tell us directly on r9999 live chat — we protect your confidentiality.
- Email us: [email protected]
- Activate self-exclusion — it takes effect immediately.
- Talk to a trusted person or a doctor.
- Get professional support from a mental health service.
Financial limits and safe transactions
Minimum Deposit
৳500
Minimum deposit amount for each payment method. Transact via bKash, Nagad, Rocket, and Upay.
Minimum Withdrawal
৳800
Minimum withdrawal amount. Usually processed within 15 minutes to 2 hours.
Safe Payments
All transactions secured with SSL encryption. Your financial information is completely private and protected.
Common questions about responsible gaming
Play safe, enjoy yourself
Practice responsible gaming and enjoy all the benefits r9999 has to offer.