r9999 Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") govern the use of the r9999 platform and all of its services. r9999 operates an online gaming and betting platform for users in Bangladesh, offering slot games, cricket betting, live casino, and various other entertainment services.

By accessing r9999 through our website, mobile platform, or any other channel and/or completing account registration, you will automatically be considered to have accepted these Terms, our Privacy Policy, and our Responsible Gaming guidelines.

r9999 reserves the right to amend these Terms at any time. Users will be duly notified before any changes take effect. Continued use of the platform after changes have been made will be considered acceptance of the revised Terms.

2 Account Registration and Eligibility

2.1 Registration Requirements

To open an account at r9999, the following conditions must be met:

• The applicant must be at least 21 years of age.
• A valid Bangladeshi national identity card or passport is required.
• An active mobile number and email address must be provided.
• All information provided must be true, accurate, and complete.
• Opening multiple accounts under the same person's name is strictly prohibited.

2.2 Account Security

It is your responsibility to keep your account login details completely confidential. Do not share your password with anyone. Any unauthorized activity on your account must be reported to r9999 immediately. r9999 will not be held responsible for any loss resulting from third-party use of your account.

2.3 Information Verification

r9999 reserves the right to verify a user's identity at any time. Failure to provide the necessary documents for verification may result in the account being temporarily or permanently closed.

3 Age Restrictions and Identity Verification

r9999 strictly enforces age restriction rules. Only individuals aged 21 or above ("21+") may register and participate on our platform.

Any one of the following documents may be required for identity verification:

• National Identity Card (NID)
• Passport
• Driving License
• Birth Registration Certificate (as a supplement to other documents)

Withdrawals may be held pending until the identity verification process is complete. Providing false information will result in immediate account closure and the associated balance may be forfeited.

4 Deposit and Withdrawal Policy

4.1 Deposit Rules

bKash, Nagad, Rocket, and Upay can be used to deposit funds at r9999. The minimum deposit amount for each method is ৳500. Deposited funds are generally credited to the account instantly. If there is a delay for any reason, please contact our support team.

4.2 Withdrawal Rules

The minimum amount for a withdrawal is ৳800. Withdrawal processing time is generally completed within 15 minutes to 2 hours. The following conditions apply for withdrawals:

• Full identity verification of the account must be completed.
• The withdrawal method must be consistent with the deposit method.
• The wagering requirements of any active bonus must be fulfilled.
• If suspicious activity is detected, withdrawals may be temporarily suspended.

4.3 Anti-Money Laundering

r9999 complies with anti-money laundering (AML) policies. Unusual transactions may be subject to a verification process and authorities will be notified if necessary.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. To receive this bonus, the first deposit must be a minimum of ৳500. To withdraw the bonus funds, a wagering requirement of 25 times (25x) the total bonus amount must be met.

5.2 General Bonus Terms

• Each bonus offer has a specific validity period, which will be stated in the offer details.
• A user may not claim the same bonus more than once.
• After receiving a bonus, withdrawals cannot be made until the specified wagering requirements have been met.
• r9999 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Violating bonus terms may result in the forfeiture of the bonus and all winnings earned from it.

5.3 VIP Program

r9999's VIP program has 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits increase as you move to higher tiers. VIP tier benefits and terms are subject to change.

6 Gaming Rules

6.1 Betting Rules

All betting and gaming activities at r9999 are conducted in a fair and transparent manner. Each game has its own rules, which can be found within the game interface. Once a bet is confirmed, it cannot be changed or cancelled.

6.2 Technical Errors

If game results are affected by a system error, server outage, or any other technical issue, r9999 reserves the right to cancel the relevant round and refund the wagered amount. No payouts will be made based on obviously incorrect odds or erroneous results.

6.3 Jackpots and Large Wins

For large winning amounts, an additional verification process may be carried out before the payout is made. This process is done in the interest of security and may take additional time.

7 Prohibited Activities

Involvement in any of the following activities will result in immediate account closure and all balances may be forfeited:

• Creating multiple accounts or using another person's account.
• Using fake or altered identity documents.
• Attempting to influence games or the betting system using software, bots, or automated tools.
• Collusion or manipulating the system by coordinating with other players.
• Abusing bonuses or attempting to circumvent bonus terms.
• Using the platform for money laundering or illegal financial activities.
• Harassing, threatening, or offensive behavior toward other users.
• Attempting to undermine the security of the platform.

8 Account Suspension and Closure

8.1 r9999's Authority

r9999 reserves the right to temporarily suspend or permanently close any account at any time and for any reason, particularly in cases of violation of these Terms. Prior notice is not required in such situations.

8.2 Closure at User Request

A user may close their own account if they wish. To do so, they must contact the support team. The Self-Exclusion option is available as part of responsible gaming.

8.3 Funds in Closed Accounts

If an account is closed due to a violation of terms, the remaining balance may be forfeited. For accounts closed under normal circumstances, valid balances will be returned, but only after all applicable verification processes have been completed.

9 Responsible Gaming

r9999 places the highest importance on responsible gaming. We believe that gaming should be a form of entertainment, not addiction.

The following tools are available to protect users:

• Deposit Limits: Set a maximum daily, weekly, or monthly deposit limit.
• Loss Limits: Set a maximum loss limit for a specified period.
• Session Limits: Set a time limit for continuous play.
• Cooling-Off Period: Take a break for a specified period of time.
• Self-Exclusion: Exclude yourself from the platform on a long-term or permanent basis.

For more details on responsible gaming, visit our Responsible Gaming page.

10 Privacy and Data Protection

The collection, storage, and use of users' personal information is governed by our Privacy Policy. r9999 uses SSL encryption and advanced security technology to keep user information protected.

Your personal information is not sold to third parties. However, information may be disclosed where required by legal obligation or at the request of a regulatory authority. For full details on our data protection policy, please visit our Privacy Policy page.

r9999 uses cookies and similar tracking technologies to improve the platform experience and remember user preferences. By continuing to use the site, you are agreeing to this cookie policy.

11 Intellectual Property

All content on the r9999 platform — including logos, trademarks, graphics, designs, software, text, and databases — is the intellectual property of r9999 or its licensors. This content is protected by copyright law.

Reproducing, distributing, modifying, or using any part of the platform for commercial purposes without the prior written permission of r9999 is strictly prohibited. Use of platform information for personal and non-commercial purposes is permitted.

12 Limitation of Liability

To the fullest extent permitted by law, r9999 will not be liable for:

• Any loss caused by technical errors, server outages, or internet connectivity issues.
• Issues caused by third parties (game providers, payment providers).
• Loss resulting from a user's own negligence or violation of these Terms.
• Service disruptions due to unforeseen circumstances such as natural disasters, cyberattacks, or government directives.

r9999 provides its services on an "as-is" and "as-available" basis. No guarantee is given for uninterrupted or error-free service.

13 Changes to Terms

r9999 may change these terms and conditions at any time. Users will be duly notified of significant changes via email or through the platform.

Continued use of the platform after notification of changes will be considered full acceptance of the revised Terms. If you do not agree to the new Terms, you have the option to close your account.

14 Contact & Complaint Resolution

14.1 Contact Methods

The following channels can be used to contact r9999:

• Live Chat: 24/7 support in Bengali — via the platform
• Email: [email protected]

14.2 Complaint Process

If you have a complaint, please contact the support team first. The support team will try to provide an initial response within 48 hours. For complex complaints, the investigation process may take somewhat longer.

14.3 Dispute Resolution

If the issue is not resolved through the support team, the user may request a higher-level review. r9999 is committed to resolving all disputes in a fair and impartial manner.